Shipping Info, Returns and Refunds Policy

Plant Club Shipping Info

Thank you for supporting a greener world. It is our hope that you are satisfied with your purchase. Our goal is to have your online order delivered within 2-3 business days depending on the shipping method you select (remote locations may take longer).We ship from Mississauga, ON!

For out of province orders we ship on Monday, Tuesday and Wednesday to ensure your plants don’t spend much time in the box without light! If you are located in a remote location, the $150 free shipping does not apply to you! In case you do reside in remote areas, we will be happy to cover half the cost of the shipping :)  

IF YOU ARE NOT ENTIRELY SATISFIED WITH YOUR PURCHASE, WE’RE HERE TO HELP.

COVID-19 Notice

Due to COVID-19 health and safety concerns we are not accepting any returns at this time. As per Geoponics returns and exchange policy, we are only offering store credit for returns and/or exchanges.

Our products can be returned within 14 days of receiving the product. A new product may be exchanged for another product or returned for a store credit.

RETURNS, EXCHANGES & CREDITS

To ensure prompt processing of your inquiry (damaged product/missing item etc.) please email hello@geoponicsinc.com within 3 days of receipt of your package with the subject line containing your order # and your inquiry.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 14 days
  • The product is in its original packaging
  • You have the receipt or proof of purchase
  • Products that do not meet these criteria will not be considered for return.

Live Plants

By accepting our plant products at the time of sale in store, or on delivery receipt, this is considered proof of good plant health and subsistence. All live plants are subject to variable conditions as such we are not able to offer a guarantee with the exception of delivered trees or shrubs. 

Regarding online orders, in the unfortunate circumstance that a plant arrives damaged or does not meet your expectations, please notify us within 3 days from receipt of your package via email @ hello@geoponicsinc.com with the subject line containing your order # and your inquiry. One of our plant care specialists will contact you directly for a resolution.

Note* We take pride in our products and stand behind everything we produce. We ask that you take extra care of your live plant products when they first arrive as they have been subjected to variable conditions such as weather, transportation, soil quality, and watering. This extra bit of care ensures plants undergo a healthy transition into to your space.

Feel free to contact us directly if you have any questions and/or concerns by phone at 905-795-2456 or via email at hello@geoponicsinc.com.

Happy Planting,

Team Plant Club

Plant Club Shipping Info

Join us for a DIY workshop based in Toronto! We offer interactive classes on terrarium building, houseplants, florals, wreath-making, potted arrangements, seasonal arrangements, and more!

DIY Terrarium Workshop

We will teach you the tips and tricks to construct your own terrarium, and then walk you through the process step-by-step to create your miniature environment with unique plants to take home.

Book Now

DIY Airplant Workshop

We will teach you the tips and tricks to construct your own Airplant Terrarium, and then walk you through the process step-by-step to create your miniature environment with unique Airplants, Moss and accessories

Book Now

Houseplant 101 Workshop

During this 2.5 hour workshop we will teach you the tips and tricks to choosing and growing plants in your home. The workshop will begin with an informative talk and discussion about caring for and maintaining your houseplants, followed by time to choose plants and pots to build your plant collection.

Book Now