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Returns and Refunds Policy

Thank you for shopping at Geoponics. It is our hope that you are completely satisfied with your purchase. Our goal is to have your online order delivered within 2-8 business days depending on the shipping method you select (remote locations may take longer).

IF YOU ARE NOT ENTIRELY SATISFIED WITH YOUR PURCHASE, WE’RE HERE TO HELP.

Terms & Conditions

Our products can be returned within 14 days of receiving the product. A new product may be exchanged for another product or returned for a store credit.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 14 days
  • The product is in its original packaging
  • You have the receipt or proof of purchase
  • Products that do not meet these criteria will not be considered for return.

Live Plants

We take pride in our product and stand behind everything we produce. We ask that you take extra care of your living plants as they are perishable and subjected to variable conditions such as weather, transportation, soil quality, watering and positioning in your garden. By accepting our plant products at the time of sale in store, or on delivery receipt, this is considered proof of good plant health and subsistence. As live plants are subject to variable conditions we are not able to offer a guarantee or refund with the exception of delivered trees or shrubs. 

For online customers: In the unfortunate circumstance that a plant arrives damaged or does not meet your expectations, please notify us within 48 hours of delivery and we will replace it free of charge or issue a store credit.

Feel free to contact us directly if you have specific questions regarding your plant selection.

To Make a Return Please send the product with its original packing, record your reason for return, and include the receipt or proof of purchase, to: 
Geoponics Inc
7125 Pacific Circle Unit 9
Mississauga, Ontario L9T8J4

Shipping Charges

Shipping charges incurred in connection with the return of a damaged product are refundable.