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FAQ

Just the facts.

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Plant Cell

Common Questions

Our number one priority is that our plants arrive in happy, healthy condition. Some of our plants ship directly potted in lava rock, while others ship in their nursery grower pot. How each plant ships is noted on its product page.

You never know what adventures a plant can get into making its way to your home! Most of our small and medium plants ship in their nursery grow pot to allow for a safe and comfy ride all the way to your doorstep. Allowing plants to stay in their original pot while being shipped helps reduce the risk of stress and shock that could happen if they were to be placed in a new pot before leaving the greenhouse.

Most of our younger, mini and x-small plants ship directly potted; they don’t seem to mind and we take extra precautions here.

In our retail locations, we offer to freshly potted plants in-store for our customers. Plants potted in our shops have a shorter journey to your home so we love offering this service for local plant parents.

The short answer is, no. First, let your plant acclimate to its new environment. Place the plant in the spot you plan to keep it in. Let it settle in for about two weeks.

After two weeks, your plant has adjusted - your home’s light levels and temperature differ from a greenhouse! - and you can pot it into its ceramic planter, if you choose. As long as your plant still has room to grow in its nursery grow pot, and looks happy and healthy, you don’t need to lift a finger!

For some, the mantra ‘plant care is self care’ means the convenience of leaving it in the nursery grow pot and for others, it may mean getting your hands dirty to repot. Do what works best for you! Do not be afraid to try different methods for different plants.

Our line of ceramic and glass planters includes options both with and without drainage holes.

Most of our small and medium plants ship in their nursery grow pot to allow for a safe ride to your doorstep. Added bonus: grow pots have drainage holes so you don’t have to be as mindful when you water. They also give you the ability to use decorative planters that don’t have holes – à la cachepot. The decorative planter serves as a saucer, catching excess water that drains out.

If you choose a mini or x-small plant that ships potted, and your planter does not have a drainage hole, know our team has taken extra precautions to make sure that your plant is potted properly with a generous layer of lava rocks before the potting mix, to aid in proper water management. Lava rocks allow excess water to pool at the bottom of a planter, away from your plant’s roots, thus reducing the risk of root rot.

Tip: when watering your plant, add no more than 1/3 of the planter’s volume in water, to avoid overwatering. Best practice is to feel the potting mix a few inches down first, and only water if the mix is dry.

Live plants and small batch pottery will have variations in color, texture, finish, and size. While we make every effort to display our potted plants as accurately as possible, there may be subtle differences from what is displayed online.

For large orders (quantities greater than 50) or corporate gifting inquires, please check out our Corporate Gifting page.

Every plant is fragile and the shipping process is not always kind (or easy). Most of the time we get it right, but sometimes we don’t. When that happens, we fix it – be it a damaged plant or pot due to shipping carrier mishandling. Please inspect your package when you receive your delivery. Should your order arrive damaged, please fill out our contact form (make sure to include a photo) and we’ll get back to you in two business days. The form ensures we have what’s needed to help you as soon as possible!

In the unlikely event a plant is received dead on arrival, it will always be replaced.

Local Contactless Delivery

We offer local delivery in parts of Toronto and GTA for online orders of large floor plants. For the safety of our employees and community during this time, local deliveries are contactless. Deliveries are made Fridaysbetween 9am-6pm. We do offer same day delivery.

After you have placed your online order of a Local Delivery applicable product, our team will reach out to you via the email address you used or call during checkout to pick a delivery date and time frame. We will also ask for instructions regarding leaving your order in your lobby, with a doorman, or outside your unit. There is a human behind every email, please allow 48 hours for us to reach out, Monday through Friday.

If you require a COI for delivery, please let us know during scheduling.

If you need to request a delivery date change later on, email us as soon as possible. Requests must be made a minimum of 2 business days before your scheduled delivery date to avoid a $35.00 rescheduling fee.

Additionally, if you are in the Toronto, GTA or neighbouring areas, our stores are open for walk-in and pickup. Please call Shop directly for details: +1 905-795-2456.

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